After Sales Service Specialist

The After Sales Service Specialist plays a critical role in maintaining client satisfaction and fostering long-term relationships by offering top-notch support after the sale is complete. This position involves managing customer concerns, coordinating with various departments for issue resolution, and ensuring a seamless and positive experience for our customers.

Priorities

· Respond to customer inquiries and complaints in a timely and professional manner.

• Resolve post-purchase issues.

• Maintain detailed documentation of customer interactions and resolutions.

• Monitor customer feedback and suggest improvements to improve service quality.

• Contact customers to ensure their issues are fully resolved and that they are satisfied with the service.

Responsibilities

· Management and coordination of technical interventions on customer sites;

• Management and coordination of the identification, quotation, and supply of spare parts;

• Authorization and organization of all external interventions by qualified personnel;

• Evaluation of intervention costs;

• Direct management of relationships and financial negotiations with external suppliers for travel activities;

• Support in organizing staff travel and managing related documentation;

• Preparation of minutes of meetings with technicians upon their return from the trip

Required skills and qualifications

· Technical diploma or degree in a technical-engineering discipline;

• Previous experience in a similar role and managing foreign clients, preferably in a company specializing in the production of custom machinery or systems;

• Excellent knowledge of English;

· Team working and problem-solving attitude

· Product Knowledge or strong technical background

· Customer Oriented

· Excellent communication and interpersonal skills.

· Conflict Resolution